Dr. Persily is the CEO of Highland Hospital in Charleston, WV
At Highland Hospital, one of our key values is the creation and promotion of a patient centered care environment. When I talk to our new employees during orientation each month, I emphasize that this key value is one that each and every one of us has an obligation to promote. I tell them that every decision that I make as a CEO is made with the impact on patients in mind. I expect the same of our leadership team. And I also ask every employee to think about everything that they do– and to ask themselves, is this the best thing for my patient?
This week, I saw so many examples in our organization of people living this value. Two of our organizational leaders negotiated a change in timing of a major air conditioning repair to be done at night so that the impact on our patients would be minimized in this summer heat. They simply told the vendor “our patients come first”. Another example occurred when a local partner called with a person in distress. Our team worked quickly to get this person to our hospital and to safety. Still another happened when we realized that one portion of our old hospital couldn’t be used for recreation due to an environmental problem–our team worked quickly to arrange schedules so that all patients could enjoy art and play therapy in the new hospital.
If we put the patient first, and in the center of what we do, I believe we will always do the right thing. I know it’s what I would want for my loved ones, and I believe our staff agrees–it’s a value that we can all live by.