Cynthia Persily, PhD, RN, FAAN
Dr. Persily is the CEO of Highland Hospital in Charleston, WV
It seems that change is the only constant in our lives these days. And, in fact, we need to change to survive. You may have read or heard about some changes at Process Strategies this week. I’d like to take an opportunity in this space to give a clear picture of the transitions we are undergoing so that we can continue to provide the highest quality behavioral health care to our patients.
First and foremost, despite the dire voices of newscasters, Process Strategies is NOT CLOSING! We are merely reorganizing the way that patients flow through our system of care at our outpatient location. We have spent several months analyzing our financial situation and our systems at Process Strategies, and what we know is that we have to change to survive. We believe that we can work smarter, and continue to provide the care that we need to all of our patients.
In order to accomplish this transition, you may have seen news reports that we “laid off” 37 employees. This is true. Eleven of these employees are who we call “prn” employees. They typically work to fill in for someone on vacation. Some of these employees have worked a shift a month or less for us. Twenty six of these employees are either full or part time employees who primarily provide a variety of support services in our practice. I can assure you that much thought and planning went into accomplishing this in a fair way for our employees.
By realigning how patients move through our system, we will either need fewer employees in the future, or we will need employees who perform different functions. As we roll out those new job descriptions, those employees who have been laid off who meet the qualifications can apply for the new positions. In addition, open positions that are available in our other companies have been provided to these employees, and they can choose to apply for these positions and be interviewed for them. In addition, we will provide internal and external job fairs, resume writing help, and support for our employees as they seek other positions.
For our patients, we are reassuring them that again, we are NOT CLOSING! You will see an ad in Sunday’s paper, social media posts, and web notices. Providers will be talking with each of their patients over the next weeks to reassure them that we will continue to provide care for them.
Our employees and our Board of Directors remain committed to our patients and our community. Our partners are depending on us. We know that we will come out on the other side a changed practice. And, we know that in today’s healthcare environment, we must change in order to survive.