Cynthia Persily, PhD, RN, FAAN
Dr. Persily is the CEO of Highland Hospital in Charleston, WV
It is indeed time to give thanks. After spending time with my family yesterday, and giving thanks for everyone’s health and happiness, I began to think of who else I am thankful for this year, and thought that today would be a good day to share that list.
I am thankful for our employees. Every day, under some very difficult circumstances, they come to work, and do what they do, which is to provide our patients and their families with the very best care possible. Sometimes, that’s harder than other times. Over the last month, we’ve gone through some pains as we’ve implemented our new electronic medical record. It’s made a lot of our staff, who are really experts in their fields, feel “temporarily incompetent”. Like any new process, it takes time to get used to. And, unlike some new processes, the electronic medical record touches every process in our hospital. Large scale change like this can cause even the most patient of us to feel frazzled. But our staff has shined, and is working to make this system work for us, while continuing to provide expert care to our patients. I am so thankful for this shining group of superstars—our staff.
I am thankful for our boards. We have highly expert, engaged board members in all of our companies. They work every day as volunteers to help make us better. In tough times, I can count on them to ask us tough questions. In good times, I can count on them to celebrate with us. And at all times, I can count on them to be strategic thinkers. I am so thankful that they agree to provide us with their expertise.
I am thankful to our donors. Last Saturday night, almost 300 of them gathered to celebrate at our annual gala. When I looked out into the room and saw so many long term supporters of Highland Hospital, my heart was warmed. But, when I looked at all of the new faces in the room, I was hopeful for our future, as more and more members of our community gain an understanding of what we do. I am so thankful for what each and every one of our supporters provides to us.
I am thankful for my leadership team. Over the last year, we’ve gone through so many changes as a group of organizations. Without question, each of the team members has stepped up to the plate, working in uncertain situations, to help us to meet our mission. I am so thankful that I never have to question that they are working together, sometimes seven days a week, to assure that our mission is intact.
I am also thankful for our partners around the state. We are all in this messy system called health care together, and despite the fact that we are sometimes competitors, I can always count on our partners to also be supporters–providing expertise, sharing wisdom, or working together in the trenches to make things better. I am so thankful to have partners who we can count on.
So, in this season of thanksgiving, I hope you pause to think about what you are thankful for. And, I hope that Highland Hospital, Process Strategies, Highland Health Center, and the Highland Hospital Foundation are counted among your blessings.